Billing Document Request
When submitting multiple bills/payments on account you can determine which document required action relates to which submission. Additional information is contained within the document required action which includes:
• Name of who submitted the bill
• Date and time of submission
• Claim Type (including if it is a bill or POA)
• Gross value of claim (not net)
You will receive the action to upload the evidence in the usual way. In this example you can see that the document required action are assigned to Counsel one. To access these notifications click the Documents Required link.
The first document you can see additional information which confirms who the POA was Submitted By, the Time of Submission, the Claim Type and the submitted Value of Claim (including VAT).
Now you can check the second Document Request assigned to Counsel one.
For the second Document Required Action you can see the same additional information with a different time of submission.
This is the determining factor between the two submissions.
1. When you are submitting multiple claims for the same amount please note the time you submit them. By doing this you will know which Document Required Action relates to which POA.
2. An extended and more specific request as shown below will appear to reduce the need to make further requests for information.
Always upload as much information as you can as specified in the request and respond to the notification with a Documents Sent response.