Contact us

• Queries regarding setting up a provider number and issues with provider numbers – providerrecords-london@justice.gov.uk
• BACs/Payment Queries/Provider Records – paymentinformation@justice.gov.uk
• For technical problems concerning the Client and Cost Management  System (CCMS) – online-support@justice.gov.uk
• Support with Secure File Exchange queries – sfesupport@justice.gov.uk
• To make a complaint about our service – LAAcomplaints@justice.gov.uk

• Civil general enquiries – contactcivil@justice.gov.uk
• Correct application errors made by the LAA. – applicationfixer@justice.gov.uk
• Correct claim errors made by the LAA. More information –  laacivilclaimfix@justice.gov.uk

For case specific enquiries please use CCMS.

For CCMS billing questions please submit a case enquiry through CCMS.

• High cost family queries – highcostfamily@justice.gov.uk
• High Cost Family Fixer – highcostfamilyfixer@justice.gov.uk
• Prior authority queries – civilpriorauthorityrequests@justice.gov.uk
• Complex high value applications.  Applications for exceptional case funding under LASPO. – contactecc@justice.gov.uk
• For all queries relating to statutory charge liabilities and/or debt owed to the LAA. – secureddebtteam@justice.gov.uk
• For all client contribution queries – recoveryservices-enquiries@justice.gov.uk

• Criminal application queries – birminghamcat@justice.gov.uk , liverpoolcat@justice.gov.uk , nottinghamcat@justice.gov.uk
• Solicitor Crown Court fee billing queries – litigators-fee@justice.gov.uk
• Advocate Crown Court fee billing queries – advocates-fee@justice.gov.uk
• Non local bar application for advocates travel/hotel fees – crime.queries@justice.gov.uk
• Marston’s enquires – general.enquiries@marstongroup.co.uk

• Queries in relation to CCCD and CCD Account Set Up – crowncourtdefence@justice.gov.uk
• Self-employed applicants, hardship and eligibility reviews, capital  contribution orders and non-means tested/contempt of court matters – nationalcrimeteam@justice.gov.uk
• Interests of Justice appeals and queries – iojappeals@justice.gov.uk
• Magistrates billing (CRM7), prior authority (CRM4), and extensions to  costs (CRM5) enquiries [see below for lodging an appeal] – magsbilling@justice.gov.uk
  • Lodging a CRM4 appeal – CRM4appeal@justice.gov.uk
  • Lodging a CRM5 appeal – CRM5appeal@justice.gov.uk
  • Lodging a CRM7 appeal – CRM7appeal@justice.gov.uk
• Prison law and police station queries – crime.exceptional@justice.gov.uk
• Contempt and breach of injunction work – acls.contempt@justice.gov.uk
• Central funds/confiscation proceedings – manchesterccu@justice.gov.uk
• Queries regarding virtual courts – virtualcourts1@justice.gov.uk
• Duty solicitor related queries – dutysolqueries@justice.gov.uk
• Unused preparation over 30 hours queries – unusedpreparation-ccu@justice.gov.uk
• Special and wasted preparation queries – specialpreparation@justice.gov.uk
• Very High Cost Cases Crime queries – ccu@justice.gov.uk
• POCA crime queries for Advocates – advocatespoca@justice.gov.uk
• POCA crime queries for Litigators and profit costs over 2K – poca@justice.gov.uk
• Private prosecution queries – privateprosecution@justice.gov.uk
• Court appointee queries – courtappointee@justice.gov.uk