General enquiries
Legal Aid Agency
Unit B8, Berkley Way, Viking Business Park
Jarrow, South Tyneside
NE31 1SF
0300 200 2020
- Queries regarding setting up a provider number and issues with provider numbers – providerrecords-london@justice.gov.uk
- BACs/Payment Queries/Provider Records – paymentinformation@justice.gov.uk
- For technical problems concerning the Client and Cost Management System (CCMS) – online-support@justice.gov.uk
- Support with Secure File Exchange queries – sfesupport@justice.gov.uk
- To make a complaint about our service – LAAcomplaints@justice.gov.uk
- Civil general enquiries – contactcivil@justice.gov.uk
- Correct application errors made by the LAA – applicationfixer@justice.gov.uk
- Correct claim errors made by the LAA More information – laacivilclaimfix@justice.gov.uk
For case specific enquiries please use CCMS
For CCMS billing questions please submit a case enquiry through CCMS
- High cost family queries – highcostfamily@justice.gov.uk
- High Cost Family Fixer – highcostfamilyfixer@justice.gov.uk
- Prior authority queries – civilpriorauthorityrequests@justice.gov.uk
- Complex high value applications. Applications for exceptional case funding under LASPO – contactecc@justice.gov.uk
- For all queries relating to statutory charge liabilities and/or debt owed to the LAA – secureddebtteam@justice.gov.uk
- For all client contribution queries – recoveryservices-enquiries@justice.gov.uk
- Criminal application queries – birminghamcat@justice.gov.uk , liverpoolcat@justice.gov.uk, nottinghamcat@justice.gov.uk
- Solicitor Crown Court fee billing queries – litigators-fee@justice.gov.uk
- Advocate Crown Court fee billing queries – advocates-fee@justice.gov.uk
- Non local bar application for advocates travel/hotel fees – crime.queries@justice.gov.uk
- Advantis enquiries – laa-admin@advantiscredit.co.uk
- Queries in relation to CCCD and CCD Account Set Up – crowncourtdefence@justice.gov.uk
- Self-employed applicants, hardship and eligibility reviews, capital contribution orders and non-means tested/contempt of court matters – nationalcrimeteam@justice.gov.uk
- Interests of Justice appeals and queries – iojappeals@justice.gov.uk
- Magistrates billing (CRM7), prior authority (CRM4) and extensions to costs (CRM5) enquiries [see below for lodging an appeal] – magsbilling@justice.gov.uk
- Lodging a CRM4 appeal – CRM4appeal@justice.gov.uk
- Lodging a CRM5 appeal – CRM5appeal@justice.gov.uk
- Lodging a CRM7 appeal – CRM7appeal@justice.gov.uk
- Prison law and police station queries – crime.exceptional@justice.gov.uk
- Contempt and breach of injunction work – acls.contempt@justice.gov.uk
- Central funds/confiscation proceedings – manchesterccu@justice.gov.uk
- Queries regarding virtual courts – virtualcourts1@justice.gov.uk
- Duty solicitor related queries – dutysolqueries@justice.gov.uk
- Unused preparation over 30 hours queries – unusedpreparation-ccu@justice.gov.uk
- Special and wasted preparation queries – specialpreparation@justice.gov.uk
- Very High Cost Cases Crime queries – ccu@justice.gov.uk
- POCA crime queries for Advocates – advocatespoca@justice.gov.uk
- POCA crime queries for Litigators and profit costs over 2,000 – poca@justice.gov.uk
- Private prosecution queries – privateprosecution@justice.gov.uk
- Court appointee queries – courtappointee@justice.gov.uk