Background
We receive a high volume of redemption requests from solicitors or agents that we are unable to process due to missing or incomplete information.
Common issues include:
- The information provided does not allow us to locate the relevant records.
- Written authority from the funded client is not included.
- The funded client is deceased, but no death certificate has been provided.
- The funded client has changed their name or address, but no supporting evidence has been submitted.
Providing complete and accurate information helps us process requests more efficiently.
Required information
To help us process your redemption request quickly, please make sure you include the following information:
- The funded client’s full name
- The address of the property where the charge is registered
- Either a copy of the Land Registry document or the Land Registry reference number.
- The funded client’s legal aid reference number (if known).
- Written authority from the funded client (If you are acting on behalf of someone else, we still need the client’s written permission).
- If the funded client has passed away, please include a copy of the death certificate.
- If the client has changed their name, please provide evidence such as a change of name deed, marriage certificate, or divorce certificate.
To help speed up your request, please send it by email to SecuredDebtTeam@justice.gov.uk and include all the required information.