What if I cannot see CCMS in SILAS? (Back to top)
Your organisation will have a dedicated administrator for Sign in to legal aid services.
They will be able to help you with access to specific services.
What if I cannot access CCMS in the Secure Browser? (Back to top)
If you are operating from a secure operating system, such as Citrix, when you attempt to access CCMS in the Secure Browser for the first time, after authenticating you may not be directed to CCMS and will be presented with the following screen:
If this occurs, please contact the LAA Online Support team who can provide you with guidance you can pass on to your IT department to allow specific domains for Secure Browser to function inside of your organisation’s secure operating system.
Why do I have to enter my login information and go through Multi-Factor authentication (MFA) again? (Back to top)
Secure Browser is a safe and secure solution way to access CCMS. One of the reasons it is so safe is that it does not store any data outside of each session.
This means that Secure Browser does not have any information about your previous sign in to SILAS. This means you must re-enter your email, password and go through MFA again.
Each time you sign in to CCMS in Secure Browser, it is starting a new session and does not remember any data you entered previously, including your sign-in information.
Why am I getting an error message when trying to access CCMS in Secure Browser? (Back to top)
If the error message says ‘No streaming resources are available’, this is because there are currently too many users trying to access CCMS at once.
We are limiting how many users can access CCMS at once. This is to reduce outages and poor performance as we restore our services.
We are increasing the number of users that can access CCMS at once as soon as we can.
For all other error messages, get in touch with LAA Online Support by:
- telephone on 0300 200 2020 (option 3)
- using the webchat
Do I need to use Secure Browser to access other legal aid services? (Back to top)
No. You only need to use Secure Browser to access Client and Cost Management System (CCMS).
How long will my session last before I am automatically signed out? (Back to top)
The Secure Browser session will disconnect you after 15 minutes of inactivity and sign you out of CCMS if you don’t sign back in within 30 minutes.
After 15 minutes of inactivity, you will see the following message:
If you press ‘Reconnect’, it will take you back to CCMS without needing to sign in again.
If it’s been more than 30 minutes, you will need to select ‘Return to login’ and sign back in again using your email, password and multi-factor authentication (MFA).
Make sure you to save your progress regularly to avoid losing data.
I cannot upload a file into CCMS because the file name is invalid (Back to top)
CCMS will only accept files with filenames that contain only characters that are letters, numbers, underscores or hyphens. It will also not accept file names that include spaces. If you attempt to upload a file into CCMS with a file name that includes any other character type, you will receive the following error message:
Please rename your file and retry importing it. See guidance on Uploading files
What if I need to amend the CCMS roles I have? (Back to top)
If you need to amend your CCMS roles, engage with your administrator. They will be able to amend your CCMS roles in SiLAS. See guidance for administrators on how to amend or remove services, roles or offices from a user. Once your administrator has amended your CCMS role in SiLAS, please wait 15 minutes to allow for CCMS to be updated, and ensure you have logged out of CCMS and SiLAS and then log back in.
Why are my outstanding actions and notifications showing as 0 on the homepage when I have actions and notifications? (Back to top)
This is a problem that can affect Chambers users. Please check your actions and notifications by clicking on the link each time.