CCMS migration outage
As part of our ongoing modernisation of the Client and Cost Management System (CCMS), we are migrating the software from a physical server platform on to cloud servers. This will result in CCMS being unavailable to all users for a short period from 12pm on Friday 26 May 2023 until 9am on Tuesday 30 May 2023.
This guide will explain what will happen and what action you need to take.
Line by Line Bill Performance Issues
We have added a guide that explains the current decline in performance on lengthy bills in CCMS. If you have been experiencing performance issues when creating claims in the Portal, please follow this guide for steps you can take to reduce your lost time and help us get your claim paid first time.
Family very high cost cases recorded webinars: help us say yes
This page contains a series of recorded webinars covering all aspects of family high cost cases.
Apply Service recorded webinar
This page contains resources and guides on how to use the Apply Service as its capability increases.
CCMS provider: actions, notifications and documents
How to upload documents and other supporting evidence into CCMS.